Return window
Customers may request a return within 30 calendar days after receiving an order.
To meet the return window, email support@zemvo.shop before the 30-day period expires. Do not send a product back before receiving return authorization and instructions from Zemvo.
Return eligibility
To qualify for a change-of-mind return, the product must be:
- Unused and unworn
- In its original condition
- Free from marks, odors, damage and signs of use
- Returned with any original accessories
- Returned with its original packaging where reasonably possible
- Accompanied by proof of purchase or the Zemvo order number
Customers may carefully inspect a product after delivery, but use beyond what is reasonably necessary to examine it may affect return eligibility.
The current Zemvo collection is not made to order or personalized. Our standard 30-day return policy therefore applies to eligible collection products.
How to start a return
- Email support@zemvo.shop within 30 days after delivery.
- Include your order number, the product being returned and the reason for the request.
- Wait for return authorization, instructions and a prepaid shipping label.
- Package the product securely, following the provided instructions.
- Attach the prepaid label and deliver the parcel to the stated carrier location.
- Retain the return receipt and tracking information until the refund is completed.
Returns sent without authorization or to an address not specified in the return instructions may be delayed or may not qualify for prepaid return service.
Return shipping
Zemvo covers return shipping for eligible change-of-mind returns requested within the 30-day return period. We will provide a prepaid return label after approving the request.
There is no restocking fee for an eligible return.
Customers must use the label and shipping instructions provided by Zemvo. Shipping purchased independently by the customer will not be reimbursed unless Zemvo agreed to it in writing before shipment.
Return delivery and inspection
Returned products are inspected after they arrive. We will check the item’s condition, included accessories and eligibility under this policy.
We will notify the customer by email whether the return has been approved or if additional information is needed.
If a return does not meet the stated eligibility conditions, we will contact the customer before taking further action.
Refunds
Approved refunds are issued to the original PayPal payment method, normally within five business days after the return is approved.
The refund includes the eligible amount paid for the returned product and any applicable sales tax associated with that amount. Standard outbound shipping is free and therefore has no separate shipping charge to refund.
After Zemvo issues the refund, PayPal or the customer’s original funding institution may require additional processing time before the funds appear.
Customers will receive an email when the refund has been submitted.
Damaged, defective or incorrect products
Inspect your order after delivery. If the product is damaged, defective, materially different from its description or not the item ordered, contact support@zemvo.shop as soon as reasonably possible.
Include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging
- A photograph of the shipping label
Retain the product and packaging while the issue is reviewed. Zemvo will assess the information and provide an appropriate resolution, which may include a replacement where available, repair where appropriate or refund.
Exchanges
Zemvo does not currently offer direct exchanges.
If you would like another product, return the original item under this policy and place a separate order. Availability of another design cannot be guaranteed while a return is in transit or being processed.
Order changes and cancellations
To request a cancellation or change before dispatch, email support@zemvo.shop as quickly as possible.
We will make reasonable efforts to assist, but cancellation or modification cannot be guaranteed after order preparation has begun.
If an order has already been dispatched, it cannot be canceled in transit. The customer may request a return after delivery under the terms of this policy.
Contact
Return and refund questions can be sent to:
Zemvo
Email:
support@zemvo.shop
17 Cunningham St
Boston, MA 02125
United States
Include your order number when contacting us about an existing purchase.