Zemvo collects only the information reasonably required to operate the store, process purchases, deliver orders, provide customer support, prevent fraud and comply with applicable obligations.
1. Who we are
Zemvo is a sole proprietorship based in Boston, Massachusetts, operating the website at zemvo.shop .
Contact details:
Zemvo
17 Cunningham St
Boston, MA 02125
United States
Email: support@zemvo.shop
2. Information we collect
Information you provide
Depending on how you use the website, you may provide:
- Name
- Email address
- Billing and delivery addresses
- Telephone number, if entered during checkout
- Order and product information
- Account login information
- Contact-form messages
- Return, refund and customer-support information
- Photographs supplied to document a product or delivery issue
Information collected automatically
When you use the website, our systems or service providers may collect technical information such as:
- IP address
- Browser and device type
- Operating system
- Pages requested and referring URL
- Date and time of access
- Cart and checkout session information
- Cookie identifiers
- Security, error and server-log information
This information is used to operate the website, maintain security, preserve cart functionality and diagnose technical problems.
3. How we use personal information
Zemvo may use personal information to:
- Process and administer orders
- Verify or receive payment confirmation
- Prepare, ship and track purchases
- Send transactional order emails
- Provide customer and product support
- Administer returns and refunds
- Manage customer accounts
- Prevent fraud, abuse and security incidents
- Maintain and troubleshoot the website
- Keep business, accounting and tax records
- Establish, exercise or defend legal claims
- Comply with lawful requests and applicable obligations
Zemvo does not currently use information submitted through the customer-support form for email marketing.
4. PayPal payments
Payments are processed through PayPal. When you select PayPal during checkout, payment information is submitted to and processed by PayPal under its own terms and privacy statement.
Zemvo receives information needed to confirm and administer the transaction, such as payment status, transaction reference, customer details and the amount paid.
Zemvo does not directly receive or store the complete PayPal login or full payment credentials entered into PayPal.
Review the PayPal Privacy Statement for details about PayPal’s processing.
5. Contact forms and customer support
Zemvo uses Contact Form 7 to receive customer-support requests. Form submissions may include your name, email, optional order number, selected subject and message.
The information is sent to Zemvo by email and may pass through the website host and email-service infrastructure. It is used to respond to the request, keep relevant support records and protect against misuse.
Do not submit payment passwords, Social Security numbers, government identification numbers or complete financial credentials through the contact form.
8. Data retention
Information is kept only as long as reasonably required for the purposes described in this policy, including fulfillment, customer service, accounting, tax, fraud prevention and legal obligations.
| Record type | Normal retention approach |
|---|---|
| Completed order records | Normally retained for up to seven years for business, accounting, tax and dispute records |
| Pending or failed orders | Retained for a shorter period unless needed for fraud, security or customer support |
| Customer-support messages | Normally retained for up to two years after the matter is closed, unless longer retention is necessary |
| Return and refund records | Retained with the associated order and financial records |
| Security and technical logs | Retained for a limited period unless required to investigate an incident |
Information may be retained longer when required by law, necessary for an active dispute, needed to prevent fraud or preserved in secure backups until their normal deletion cycle.
9. Information security
Zemvo uses reasonable administrative, technical and organizational measures intended to protect personal information. These may include HTTPS encryption, access restrictions, software updates, account security controls, backups and service-provider safeguards.
No website, transmission method or storage system can be guaranteed completely secure. Customers should use unique passwords and protect access to their email and PayPal accounts.
10. Your privacy choices and requests
Depending on the circumstances and applicable law, you may request that Zemvo:
- Confirm whether we hold information about you
- Provide access to relevant personal information
- Correct inaccurate information
- Delete eligible information
- Explain how relevant information has been used
Send requests to support@zemvo.shop with the subject “Privacy Request.”
Zemvo may need to verify your identity before completing a request. Some information may be retained when required for taxes, accounting, fraud prevention, order records, legal claims or other lawful purposes.
Customers may also manage certain WordPress account information through the My Account area when that functionality is available.
11. External websites and services
This website may link to third-party websites or services, including PayPal, USPS or social platforms. Zemvo does not control the privacy practices of independent third parties.
Review the privacy notices provided by those services before submitting information directly to them.
12. Children’s privacy
Zemvo’s website and products are not directed to children under 13, and Zemvo does not knowingly collect personal information directly from children under 13.
If you believe a child has submitted personal information, contact support@zemvo.shop so the situation can be reviewed.
13. United States operation
Zemvo operates from the United States and currently sells and ships within the 50 US states. Information is processed through Zemvo and its service providers in locations where they operate.
14. Changes to this Privacy Policy
Zemvo may update this policy to reflect changes to the website, business practices, service providers or applicable requirements.
The effective date at the top of the page will be updated when a revised policy is published. Material changes will be communicated in an appropriate manner where required.
15. Contact
Privacy questions and requests may be sent to:
Zemvo
Email:
support@zemvo.shop
17 Cunningham St
Boston, MA 02125
United States