Shipping area
Zemvo currently ships to valid deliverable addresses across all 50 US states. Orders are dispatched from Boston, Massachusetts.
We do not currently offer international shipping or shipping to US territories. If checkout does not accept a destination, we are unable to ship to that address at this time.
Shipping cost
Standard USPS Ground Advantage shipping is free on every order. There is no minimum purchase requirement for free standard shipping.
Any applicable sales tax is calculated separately during checkout based on the order and delivery address.
Order processing
Zemvo products are held in ready-to-ship inventory. Orders are normally prepared and dispatched within 1–2 business days after payment has been successfully received.
Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or federal holidays begin processing on the next business day.
Processing time is the period required to prepare an order. It is separate from the carrier’s transit time.
If an unexpected issue prevents us from dispatching within the stated timeframe, we will contact the customer using the email address provided at checkout.
Shipping service and delivery estimates
Orders are shipped using USPS Ground Advantage. USPS Ground Advantage normally has an estimated transit time of 2–5 business days after the parcel is accepted by USPS.
Combined with Zemvo’s normal processing time, most orders are expected to arrive approximately 3–7 business days after the order is placed.
These timeframes are estimates rather than guaranteed delivery dates. Packages sent to Alaska, Hawaii and certain destinations may take longer. Adverse weather, address issues, federal holidays, peak periods and carrier disruption can also cause delays.
Order tracking
USPS tracking is included. After dispatch, tracking information will be sent to the email address entered during checkout.
Tracking may take some time to display its first update after USPS receives the parcel. Customers should review the USPS tracking page for the latest available carrier information.
If you do not receive a shipping email, check your spam or junk folder and verify the email used for the order before contacting us.
Delivery-address accuracy
Customers are responsible for entering a complete and accurate delivery address during checkout.
If you notice an error, email support@zemvo.shop immediately with your order number and the correct address. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once fulfillment has begun.
Zemvo cannot redirect a parcel after it has entered the USPS network. Additional shipping costs resulting from an incomplete or incorrect customer-provided address may apply if the parcel is returned and needs to be sent again.
Delayed or missing parcels
Carrier estimates are not guarantees. If a parcel is delayed, check its USPS tracking information first.
If tracking has not updated for an extended period or the parcel appears to be missing, contact support@zemvo.shop with your order number. We will review the tracking information and, where appropriate, investigate the shipment with USPS.
Parcels marked as delivered
If USPS marks a parcel as delivered but you cannot locate it, check the delivery location, household members, neighbors and any building mailroom or reception area. You should also contact your local USPS office.
After completing those checks, contact Zemvo and include your order number and tracking number so we can review the issue.
Parcels damaged during delivery
If the parcel or product arrives damaged, contact support@zemvo.shop as soon as reasonably possible.
Include:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the outer and inner packaging
- A photograph of the shipping label
Retain the product and all packaging until we have reviewed the issue and provided further instructions.
Contact
Questions about shipping can be sent to:
Zemvo
Email:
support@zemvo.shop
17 Cunningham St
Boston, MA 02125
United States
If your question concerns an existing purchase, include your order number.